“Rating Companies’ Responses To My Boyfriend’s Childhood Home Burning Down.”

Posted: January 17, 2024

3. Sijo — 2/10

These sheets were another Christmas present he never got the chance to use.

Videos by InspireMore

View of what seems to be a pair of jeans and boots in the aftermath of a house fire.

Text on the image:
3. Sijo (sheets) — TikTok

Because the damage took place outside of their 7-day trial period, all they could offer is a 15 percent discount. Better than nothing but certainly not the best offer on the list!

Email thread between Ainsley and Sijo. The email reads:

Hi Ainsley,

Thanks for reaching out.

I'm so sorry to hear about what happened.

I understand that the sheets were damaged in the fire and unfortunately, this falls outside of our 7-day trial period. I'm so sorry but we are unable to issue a replacement. However, I am happy to offer 15% off your next purchase in hopes that you find something you like.

Use promo code [REDACTED] checkout on your next order (excluding Final Sale items).

For more information, see our full Return Policy here.

If you have further questions, please let me know and I am more than happy to assist you.

Best regards,
Cesar

Text on the image reads:
2/10: 15% off is nice but also like... his house burned down give me more — TikTok

Obviously, we understand that companies aren’t required to replace products for people in situations like this. At least they offered a discount!

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